About Us
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Twenty years of keeping promises
Redfern Shield Agency began in 2004 with a single desk, a phone, and a simple rule: explain every policy as if you were buying it for your own family. That rule never changed — but everything else grew.
Today our advisers look after more than 64,000 clients across car, home, life, health and business cover. We compare the whole market for every quote, review every policy with you each year, and answer claims calls with a human being, not a menu.
- Independent advice, whole of marketWe work for you — never for an insurer's sales target.
- Claims settled in days, not monthsA dedicated handler stays with your claim from first call to payout.
- Yearly cover reviews, free foreverYour life changes; we make sure your protection keeps up.
Values behind every policy
Honesty First
If a cheaper policy elsewhere genuinely suits you better, we will tell you. Trust pays better than commission.
Speed When It Hurts
A claim is a crisis. Our handlers answer within hours and most payouts land inside two weeks.
People, Not Policies
You get a named adviser who knows your family, your home and your plans — year after year.
The people behind the shield
Marcus Redfern
Co Founder
Twenty years in insurance; still takes claim calls every Friday.
Paul Pitterson
Head of Claims
Settled 9,000+ claims; believes no one should wait for help.
Daniel Reyes
Senior Adviser
Designs family protection plans in plain, jargon-free language.